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Managed Outsourcing Services That Deliver Real Results

Booth’s managed solutions go beyond headcount. We take full responsibility for performance— so you can scale outcomes, not just operations.

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What Is Managed Outsourcing?

Managed outsourcing means Booth becomes your managed service provider. We don’t just help you hire—we take full ownership of service delivery. You set the targets. We build, manage, and optimize the team to meet them.

Best For: High-volume roles, SLA-driven work, scaling customer support, back office, or IT operations.
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Why Companies Choose
Managed Solutions with Booth

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End-to-End Ownership

We handle everything from hiring to operations to workforce optimization.

Data-Driven Efficiency

Our workforce team uses forecasting, capacity planning, and scheduling to reduce burnout and overtime.

Built for Scale

Whether you start with 20 or 200, we align people, processes, and systems to your SLAs

Fully Embedded Team

Our team feels like yours—without the operational burden.

Co-Evolution, Not Just Execution

We’re not a plug-and-play vendor. We evolve with you—offering strategic insights, service improvements, and new capabilities as your business grows.

Cross-Functional Expertise

You get access to specialists across workforce planning, training, quality, and reporting—not just account management.

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What We Manage

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Workforce Planning

Forecasting, capacity planning, scheduling, and adherence

Training & Quality

Onboarding, skill-based routing, QA, and coaching

Operational Reporting

Dashboards, business insights, and recommendations

Team Leadership

On-site managers driving consistency and engagement

Tech Stack Integration

We work within your systems
(e.g., ServiceNow, Zendesk, Power BI)

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Where We Deliver

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Email & Chat-Based
Customer Service

IT Helpdesk &
Infrastructure Support

SaaS Admin &
Tier 1 Technical Support

Finance & Accounting
Operations

Order & Ticket
Processing

Data Entry &
Digital CX

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Simple, Transparent Pricing

Your Monthly Fee = Talent Compensation + Booth Management Fee
All-In Monthly Staffing Fee per employee per month
No hidden markups. No unexpected costs. Just aligned incentives and clear support.

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Features

Booth

Traditional BPO

Internal Team

Full Ops Ownership-
Embedded Workforce Team-
Real-Time Workforce Tools--
Transparent Pricing--
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What Clients Say

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Signs You're Ready for
Managed Solutions

  • You’re running a team of 20+ people offshore
  • Overtime and burnout are rising
  • You lack internal capacity planning or scheduling tools
  • You’re unsure how many people you actually need
  • You have a service-level goal, but no clear delivery model
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Still Have Questions?

We’ll walk you through how managed outsourcing works, how pricing scales, and how we support performance— end to end.

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Featured Blog Posts

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