Customer Stories and Outsourcing Case Studies
Inspiring stories of growth & transformation from clients around the world
Industrial & Commercial Mechanical Services
Growing a CS and Back-Office Team from 10-30 in 3 Months
How The Arcticom Group needed to build a 30+ person Philippine team quickly for live, customer-facing emergency dispatch without compromising quality and cultural fit.
Fintech
Scaling From Independent Contractors Model to an End-to-End, Fully Managed Team
How Esusu, a financial health platform transitioned from an independent contractor model to a fully compliant 51-person remote team across 8 different roles.
Technology
Expanding IT Operations Without Compromising Risk or Control
How Softchoice scaled their IT operations beyond North America while maintaining system security, IT compliance, and their managers in control.
Apparel
Transforming Customer Service for a Fast Growing Kickstarter Brand
How Peak Design, a 100% crowdfunded camera gear company with a fiercely loyal customer base, delivers an exceptional customer experience.
IT Solutions and Services
Enhancing Customer Satisfaction Through Outsourcing Critical IT Roles
How Arraya Solutions, a leading provider of IT lifecycle services, tripled their customer satisfaction scores.
Technology
Improving Employee Experience Through Streamlined Payroll / HR Processes
How Xevant, a leader in data analytics for the pharmaceutical industry, created a more positive and rewarding work experience.
Scale Your Business Without Compromise
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