How The Arcticom Group Scaled 24/7 Operations Globally — Without Compromising Speed, Quality, or Culture

The Arcticom Group runs 24/7. When a commercial refrigeration unit fails at a hospital, a supermarket, or a cold storage facility, The Arcticom Group’s technicians have two to four hours to get on-site and make the repair. Every minute counts. Every call has to be answered.

That urgency made offshore expansion feel both necessary and risky at the same time. The Arcticom Group was already using third-party vendors for after-hours dispatch and accounts payable (AP) — but those vendors operated outside their systems, creating gaps every morning.

The Arcticom Group didn’t just need back-office support. They needed a partner who could handle customer-facing, mission-critical roles that most Employer of Record (EOR) providers won’t touch — and build a team that felt like an extension of the company, not a remote vendor.

The Arcticom Group needed a partner who could move fast, take on non-standard roles, and make the Philippines team feel like an extension of The Arcticom Group’s US operations. Booth stepped in to match their pace — from the first hire to the first executive site visit.

To drive ramp-up success from day one, Booth built the operational foundation across five areas:

• A calibration process to match candidate quality to The Arcticom Group’s specific role requirements and operational standards — not a generic EOR intake.
  
  
• Coverage for live, customer-facing work — including After-Hours Service Dispatch and Call Flow L2, well beyond the typical EOR scope.
  
  
• A weekly executive cadence connecting The Arcticom Group’s leadership (Talent Acquisition, Project Management, Operations, IT, HR) with the full Booth team across every function.
  
  
• In-market infrastructure planning — a bi-weekly IT cadence covering Philippines-specific generator backup, dedicated wired network infrastructure, and local connectivity.
  
  
• A cultural footprint — employer brand rollout (tumblers, t-shirts, jackets), dedicated Makati office build-out planned for ~100 seats, and full coordination of The Arcticom Group’s first executive site visit to Manila.

By combining operational speed, role diversity, and embedded partnership, Booth helped The Arcticom Group build a Philippines team that answered calls, processed billings, and escalated service requests — not as a vendor, but as part of the company.

Scaling with Booth gave The Arcticom Group:

• 24/7 operations coverage, no tradeoffs: The Philippines team handles live after-hours dispatch and call flow while US teams run daytime operations — giving The Arcticom Group true around-the-clock productivity for the first time.
• Speed without sacrificing quality: Under 10 to 30+ active positions in three months, across both back-office and customer-facing functions, with every hire put through a calibrated screening process.
• A team that feels like The Arcticom Group: US staff went from skeptical to impressed — the Philippines team’s diligence, drive, and professionalism exceeded expectations across the organization.

A scalable foundation: Makati office build-out underway for ~100 seats; 80+ FTEs targeted by end of 2026 and tracking to plan.

For The Arcticom Group, offshore expansion was never just about cost or coverage. It was about extending a people-first company into a new market — and proving that quality, culture, and commitment don’t shrink when a team goes global.