How Softchoice Built a Global IT Team Without Compromising Security or Control

Softchoice was expanding fast. Their IT teams were supporting more clients, more cloud initiatives, and more complex projects than ever. But scaling globally introduced real operational risk.

Every new hire outside the organization carries potential security and compliance concerns. Softchoice needed a partner who could deliver talent globally while preserving process integrity and operational control.

Softchoice needed a partner who could scale global IT operations without adding risk or compromising control. Booth stepped in to design a secure, process-driven approach that mirrored Softchoice’s existing workflows.

Every new hire was onboarded with:

• Built-in security and access controls to protect systems, credentials, and data
  
  
• Consistent, auditable processes for onboarding, permissions, and workflow integration
  
  
• Transparent visibility into offshore teams, ensuring managers could monitor performance and compliance at all times
  
  

• Seamless integration into existing IT operations, so global hires followed the same protocols and standards as North American staff

By combining secure processes, technical expertise, and operational transparency, Booth made scaling IT support across multiple geographies as safe and controlled as adding local team members.

Scaling with Booth gave Softchoice:

• Rapid, secure growth: Teams scaled from under 40 to nearly 200 global employees in under a year
  
  
• High retention: Structured onboarding and clear performance metrics ensured teams stayed engaged
  
  
• 24/7 secure IT support: Without adding operational overhead
  
  

Consistent processes across geographies: Managers could trust that remote hires followed the same secure workflows as local teams

Expanding IT operations globally can be simple if you have the right partner. Booth helped Softchoice grow fast, stay secure, and keep processes consistent across every team and region.